Refund Policy

Last Updated: December 1, 2024

1. Overview

Thank you for choosing Ezprompt.org, we strive to ensure complete customer satisfaction with our services. This refund policy outlines the terms and conditions under which we process refund requests for our subscription services and digital products.

2. Refund Request Period

We offer a 10-day refund window for all our paid subscriptions and services, starting from the date of purchase. Refund requests submitted after this period will not be considered except in extraordinary circumstances.

3. Eligibility Conditions

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within the 10-day refund period
  • The service must not have been extensively used (defined as less than 20% of the monthly quota)
  • The account must not have violated our Terms of Service
  • Free trial conversions are generally not eligible for refunds
  • Enterprise plans are subject to their specific contractual terms

4. How to Request a Refund

To request a refund, please:

  • Send an email to [email protected]
  • Include your registered email address
  • Provide your order or subscription ID
  • State the reason for requesting a refund
  • Include any relevant supporting information

5. Refund Processing

Our refund process follows these steps:

  • We review all refund requests within 5 business days
  • Approved refunds are processed through the original payment method
  • Refund processing time may vary depending on your payment provider (typically 5-10 business days)
  • You will receive an email confirmation once the refund is processed

6. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription time already used or consumed credits
  • Services used beyond the refund eligibility threshold
  • Accounts suspended due to Terms of Service violations
  • Additional services or add-ons purchased separately

7. Special Circumstances

We may consider refunds outside the standard policy in cases of:

  • Extended service outages
  • Technical issues preventing service access
  • Billing errors or duplicate charges
  • Other exceptional circumstances at our discretion

8. Currency and Exchange Rates

Refunds will be processed in the original currency of purchase. Any variation in refund amount due to exchange rate fluctuations or bank charges is beyond our control and will not be compensated.

9. Contact Us

If you have any questions about our refund policy, please contact us at:
Email: [email protected]